Pick one to start
What do you need to sort out?
Each of these goes straight to the thing that does it. There is no queue and no ticket number.
Before you book
How you pay, where your receipts are, what you get back if you cancel, and how to pick someone.
Paying
You pay when you book, through Stripe, by card or another method the checkout lists. The professional is paid only after the session is over and your time to report a problem has passed.
Receipts
Every payment gets a receipt, and every refund a credit note. They are all on your receipts page, and each one prints or saves as a PDF.
Open your receiptsNeeds an accountIf you change your mind
Cancel early enough and you get all your money back. Later than that, the professional keeps it, because the time was held for you. If you cancel a lot in a short time, free cancellation stops for a while. You can also withdraw from the contract within 14 days of booking without giving a reason, unless the professional sells as a private person.
Choosing someone
A person checked the identity of every professional here before they were listed. Reviews come only from people who paid and turned up. Not sure? Message them from their profile before you pay.
Free cancellation ends 24 hours before the start.
A session
Everything about a booking lives on your sessions page, before and after it happens.
Something went wrong in a session
Report a problem from the session on your sessions page. The professional is not paid while a person looks at what happened. The outcome is a refund to you or payment to the professional.
Go to your sessionsNeeds an accountI need to cancel
Cancel from the booking itself. If you cancel early enough, you get a full refund. Closer than that, you do not. The page tells you which it is before you confirm.
Go to your sessionsNeeds an accountThey did not turn up
Wait ten minutes from the start. If the professional never joins, the session is cancelled automatically and you are refunded. If that did not happen, report a problem on the same booking.
Go to your sessionsNeeds an accountMy camera or microphone is not working
Run the check before the session rather than during it. It tests your camera, microphone and connection in the same browser you will use.
I need to move a session
Propose up to three new times from your booking details. The other person can accept or decline. There is never an extra charge.
Go to your sessionsNeeds an account
One of these has a clock on it. Report a problem within 72 hours of the session ending. After that the money has gone to the professional and cannot be pulled back.
Somebody on the platform
Reports go to a moderator. The person reported is never told who reported them.
Report a person
Report someone from the session you shared, from their profile, or from your chat with them. All three go to the same moderator.
Go to your sessionsNeeds an accountReport a review
Open the professional's profile, find the review, and report it there. Reviews are removed for conduct, not for being unflattering.
Block somebody
Blocking is immediate and one-sided. They are not told, and they can no longer message you or book you.
Go to your messagesNeeds an account
Your account and your data
You can take everything with you, and you can take it all down.
Get a copy of my data
Ask for an export and we put everything we hold about you in one file: profile, bookings, messages, reviews.
Go to privacy settingsNeeds an accountDelete my account
Closing your account starts a grace period. During it you can still get the account back. After it, the data is anonymised for good. Export first if you want anything from it.
Go to privacy settingsNeeds an accountToo many emails
Turn off any kind of notification, per channel. A few about money and safety stay on, because you need them.
Go to settingsNeeds an accountChange my language or timezone
Your language changes the whole interface and the translations you are shown. Your timezone changes every time on the site, including the slots you are offered.
Go to settingsNeeds an account
Still stuck?
If none of the above solves it, write to us and a person will read it.