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Help for professionals
Each answer shows the steps and opens the screen you need.
New here? Start with the guide for professionals.
Getting approved
Verify my identity
Open “Overview” in your dashboard.
Find “Show us it is you”. Press “Add the front” and add a photo or a scan of your ID.
Press “Take a photo” and take a photo of your face.
Press “Send for review”. We usually decide within 2 working days, Monday to Friday.
Good to know
- You need an ID and a photo of your face. The back of the ID is optional.
- The ID can be a JPG, PNG or PDF file. The face photo can be a JPG or PNG. Each file can be up to 15 MB.
- We keep your ID documents encrypted, in the EU. Only our team can open them. They never show on your profile.
- A person on our team checks your documents.
- You get a message when we decide.
When can learners book me?
Open “Overview” in your dashboard.
Follow the cards on that page in order. Each card says what is still missing.
Good to know
- Learners can book you when we have approved your profile, you have a published offering, and we can pay professionals in your country. For one-to-one lessons you also need weekly hours.
- Before we approve you, your profile is not public.
- Your weekly hours decide which times learners can book a one-to-one lesson. Group lessons use the dates you add.
- You can be booked before you set up payouts. You need payouts to get paid.
- An offering that is still a draft when we approve you may need one more press on Publish. Check your offerings.
My ID check was not approved. What now?
Open “Overview” in your dashboard.
Read the card. It says which photo to take or add again.
Add the new photo, then press “Send it again”.
Good to know
- Everything else you did is saved.
- Sometimes we cannot give the reason. Then write to us.
My ID has expired
Open “Overview” in your dashboard.
Find “Send a current ID” and add your current ID.
Press “Send it again”.
Good to know
- Your approval ends on the expiry date of your ID. We remind you 30 days before.
- If your ID will expire soon, write to us to send a current one.
- After it ends, learners cannot find or book you until we approve a current ID.
- Lessons that are already booked still take place.
Money
My payouts are blocked. What do I do?
Open “Money” in your dashboard.
Read the card near the top of the page, or the message after you press “Withdraw”. Find the same words below.
- “Set your country”
- Add your country to your profile, then come back.
- “Where we can pay you”
- We cannot pay in your country yet. The link shows the countries we can pay.
- “Finish step 1 first.”
- Fill in the first part of the page and press “Confirm tax details”.
- “Your payout details are being verified”
- Stripe is checking your details. Press “Continue setup” if the page asks for more.
- “Stripe has paused your account.”
- Open the Stripe form and finish what Stripe asks.
- “Your payout is on hold while we check it. Your money is safe here.”
- Only our team can lift this. Write to us.
- A payout marked “Not sent”
- The money is back in your balance. The line says why. Fix that, then press “Withdraw” again.
- You expect money, but the page says “Nothing to withdraw right now.”
- Money from a lesson waits some hours before it is yours. See When does the money become mine? If the wait is over, write to us.
When does the money become mine?
Open “Money” in your dashboard.
Find “Your balance”. It shows three amounts: “Available to withdraw”, “Not yet available” and “Paid out”.
Read “When each lesson's money becomes yours”. Each lesson shows the time its money becomes yours.
At that time the money moves to “Available to withdraw”. This can take up to an hour.
Good to know
- The wait is the number of hours your Money page shows. It starts when the lesson ends.
- A learner can report a problem during the wait. The lesson then leaves your three amounts until our team decides.
Set up payouts
Open “Money” in your dashboard.
Fill in the first part of the page and press “Confirm tax details”.
Then press “Set up payouts”. Stripe opens its own form.
Answer what Stripe asks. Stripe checks your details first. Come back to this page when it is done. “Withdraw” then appears.
Good to know
- “Set up payouts” stays locked until the first part is done.
- You need your country on your profile. We can pay only in some countries, and your profile country decides.
- If we cannot pay in your country, the page says so and links to the list of countries.
Withdraw money, or turn on automatic payouts
Open “Money” in your dashboard.
Check “Available to withdraw”. Only money that has been released counts.
Press “Withdraw” and confirm in the box.
The money goes to the bank account you set up with Stripe. The page shows that it is on its way.
To get paid without pressing anything, tick “Pay me automatically” under “Automatic payouts”.
Good to know
- “Withdraw” sends the money from finished lessons.
- There is a smallest payout. If you press “Withdraw” with less, the page names the smallest payout and sends nothing. The money waits.
- Automatic payouts run on a schedule we set. Money below the smallest payout waits for the next run.
- “Withdraw” works also when automatic payouts are off.
Fill in my details for payouts
Open “Money” in your dashboard.
Choose how you are paid: “A person” or “A business (a company, or a registered sole trader)”.
Fill in the form: name, address and bank account. Some fields appear only for some countries.
Press “Confirm tax details”.
Good to know
- Use your name as on your ID, not the name on your profile.
- We store the bank account and the number you give us encrypted. The page shows only the last characters.
- To change your details later, open the same section. Leave a protected field empty to keep what we have.
- Use the same bank account in step 2 with Stripe.
Offerings and prices
Change my price
Open “Offerings” in your dashboard.
Press the offering you want to change.
Under “Prices”, type what you want to receive for one lesson. Press “Add price”.
The new price replaces the old one. The new row shows what you receive. It can be a few cents more than you typed, because we round the learner’s price up.
Good to know
- Bookings already made keep their old price.
- A trial lesson has its own price. Choose “Trial” as the kind when you add it.
Add a trial lesson
Open “Offerings” in your dashboard.
Press the one-to-one offering you want to add a trial to.
Under “Prices”, choose “Trial” in “Add a price”. Type in “What you receive” what you want to receive.
Press “Add price”. The trial appears as a new row.
Good to know
- A trial works for one-to-one offerings only.
- A learner can book your trial only as their first lesson with you.
- A trial price has its own lowest amount. The form shows it.
- Adding a trial price replaces the old one.
- On your calendar, a trial takes the same slot as a full lesson.
Sell a package of lessons
Open “Offerings” in your dashboard.
Press the one-to-one offering you want to sell as a package.
Under “Prices”, choose “Package” in “Add a price”.
Type in “What you receive” what you receive for the whole package. Type in “Sessions per package” how many lessons it holds. Press “Add price”.
Good to know
- Packages work for one-to-one offerings only.
- The amount is for the whole package, not for one lesson.
- The offering also needs a “Lesson price” in the same currency. Without it, learners cannot buy a package.
- A package of a size you already have replaces the old one. A new size adds another package.
- The form asks for at least two lessons.
- Unused lessons are not lost. When a package expires, or a learner cancels the rest, they get money back for the lessons they did not use.
Archive an offering
Open “Offerings” in your dashboard.
Press the offering you want to archive.
Press “Archive” at the bottom of the page. It happens at once, with no question.
To bring it back, press “Restore as draft”. It returns as a draft. Publish it again when it is ready.
Good to know
- An archived offering leaves search. Learners cannot book it.
- Archiving does not cancel lessons that are already booked. Cancel the group sessions you will not run first, because the Cancel button goes away. Check “My sessions” too.
- Packages learners already bought stay active, but the lessons cannot be booked on an archived offering. Learners can cancel the rest and get their money back.
- You cannot edit an archived offering. Restore it first.
- There is no pause. Archive and restore are the only way to take a published offering off the market.
- Archived offerings do not count toward your limit of offerings.
Group lessons and lectures
Add dates for a group lesson
Open “Offerings” in your dashboard.
Press the group lesson. It must be published.
Under “Sessions”, fill in “Date and time”, “Seats” and “Min seats”.
Press “Schedule session”.
Good to know
- Times are in your time zone.
- When you create the offering, the form shows how many seats a group can have. For a bigger audience, make a lecture.
- Each date takes the length of the offering.
- Two of your dates cannot overlap.
What if too few learners book my group lesson?
You do not press anything. We decide before the start.
Good to know
- Some time before the start, we count the paid seats. If there are fewer than your “Min seats”, we cancel the date and every learner gets a full refund.
- If there are enough, the lesson goes ahead, and you and the learners get a message.
- A date cancelled for too few learners counts on your reliability record.
- A lecture is never cancelled for too few learners.
Give a lecture
Open “Offerings” in your dashboard and create a new offering.
Choose “Lecture” as the format. Add a price and publish it.
To add the dates of your lecture, write to us.
Good to know
- A lecture is for a large audience. Learners watch a live stream, a short time behind the room.
- A lecture has its own lowest ticket price. The form shows it.
- Learners can watch the recording for a while after the lecture.
Hours and calendar
Open or close my hours
Open “Schedule” in your dashboard, then the “Availability” tab.
Under “Weekly hours”, choose a day, a time in “From” and a time in “To”. Press “Add hours”.
To close hours, press the X on the hours you no longer want.
For one date only, use “Dates that differ”. Pick the date and the type, then press “Add exception”.
Good to know
- Hours are in your time zone. The page shows it above the list.
- Closing hours does not cancel lessons that are already booked.
- You choose the least notice you need before a lesson, from 15 minutes to 24 hours. Set it under “Instant booking” in “Settings”.
- Busy time in a connected calendar also closes those hours. It never cancels a booked lesson.
- Going away? Use “Vacation”. If lessons are booked in those days, you choose for each one: keep it or cancel it. Cancelled lessons are refunded in full and the learner is told.
Connect my calendar
Open “Schedule” in your dashboard, then the “Calendar” tab.
Find “Connected calendars”. Open “Where do I find this link?” if you do not know where to find your calendar link.
Paste your secret calendar link in “Secret calendar link (ICS)” and press “Connect”.
Good to know
- We read only when you are busy. We never keep titles or details of your events.
- We write nothing to your calendar. Your lessons do not appear in it.
- Outlook and Apple calendars work through their secret link. A “Connect Google” button shows only when Google is set up for us.
- Treat the link like a password. Anyone who has it can see when you are busy.
- Busy time closes those hours for new bookings. If it clashes with a lesson already booked, “Calendar clashes” shows and you choose to keep the lesson or cancel it.
- To disconnect, press the bin button on the calendar and confirm. Those hours open again.
Move a lesson to another time
Open “My sessions” in your dashboard.
Find the lesson and press “Propose new time”.
Pick up to three times that are in your open hours.
Press “Send proposal”. The learner picks one time or declines. You get a message.
Good to know
- You can only propose a new time. The learner must accept it.
- This works for one-to-one lessons only.
- The button is hidden when the lesson is closer than the cancellation window.
- An unanswered proposal ends when the lesson starts. The lesson then stays as it was.
- A learner can also move a lesson to one of your open times without asking you. There is no extra charge for them.
Lessons and the room
Join my lesson
Open “My sessions” in your dashboard and open the lesson.
Answer the questions about recording, subtitles and AI help. Press “Join with these”, or choose one by one.
Check your microphone and camera, then press “Join”.
Good to know
- Your room opens before the start, earlier than the learner’s. The waiting page shows when.
- Test your camera, microphone and connection any time on the device check page.
- Be in the room at the start. If you join early and leave before the start, it does not count.
- You must answer the questions before you join. You can say no to any of them.
- If you open the room on a second device, the first one leaves.
Share my screen or use the whiteboard
In the room, press “Share screen” to share your screen.
Press “Show board” to show the whiteboard.
To let the learner draw, open the menu and press “Open” next to “Board: locked to you”.
Good to know
- The learner can only watch the board until you open it. They can ask you to let them draw.
- iPhones and iPads cannot share a screen.
- A shared screen is part of the recording.
- The board stays after the lesson. You find it in the summary.
- When the board is full, add a new page.
Record a lesson and find the recording
When you join, agree to “Record this session”.
The room shows “Recording” while it records. When many lessons record at once, it may wait a little first.
After the lesson, open “My sessions” and press “Recording” on the lesson.
Press “Download” to keep a copy.
Good to know
- A lesson records only when you and the learner both agree. If anyone says no, nothing is recorded.
- We record your voice, your camera and any shared screen. We do not record the learner’s camera.
- The recording stays for a limited time. Download it if you want to keep it.
- Learners can watch it until then, but only you can download it.
- Breakout rooms are not recorded.
- If someone agrees late, the start of the lesson is missing.
Turn on subtitles or translation
When you join, agree to “Turn speech into text”. For other languages, also agree to “Translate subtitles live”.
In the room, check that “I speak” shows your language.
Under “Captions in”, choose the language you want to read.
Good to know
- Subtitles start only when everyone agrees.
- To make subtitles from your voice, use Chrome, Edge or Safari. In Firefox you still see the subtitles of others.
- When your microphone is off, there are no subtitles from you.
- If a translation fails, you see the original words.
- Translation has a daily limit. When you reach it, subtitles stay in the speaker’s language.
Write a summary or set homework after the lesson
Near the end, press “Wrap up”. Tick what you covered, add homework and press “Save”.
After the lesson, press “Write and share the summary”.
Press “Prepare a summary” and edit the text.
Press “Share with your learner” to send it to your learner.
Good to know
- The summary uses what you ticked, the word cards you showed and the open homework.
- Summaries are for lessons with one learner.
- The summary stays private until you share it.
- If you prepare it again, it replaces your edits and is no longer shared.
- Homework stays on the learner’s list after the lesson.
Cancellations and problems
A learner cancels or does not come
You do not press anything and you do not report anything. We settle it for you.
Good to know
- If a learner cancels early, they usually get a full refund and you get nothing. Early means before the cancellation window. The booking shows the cut-off.
- A learner who does not come while you are in the room: the lesson counts as done. You are paid after the usual wait.
- There is no button to report a missing learner. You do not need one.
- The learner can still report a problem during the wait. See A learner reports a problem with a lesson.
I have to cancel a lesson
For a group lesson: open “Offerings” in your dashboard and press the offering.
In the sessions list, press “Cancel session” next to the date.
Press “Yes, cancel it” to confirm.
For a one-to-one lesson or a lecture there is no cancel button here. Move a one-to-one lesson instead. See Move a lesson to another time. Otherwise write to us.
Good to know
- Every learner gets a full refund, or the lesson back on their package, and a message from us.
- A vacation, or a clash with your calendar, also lets you cancel one-to-one lessons.
- A cancelled lesson counts on your reliability record. A moved lesson does not.
- If you cancel or miss many paid lessons, you rank lower in search.
- If you do not join a lesson, the learner is refunded and it counts as a no-show. Repeated no-shows pause your listing for a time.
A learner reports a problem with a lesson
You cannot answer a report. Our team decides.
Good to know
- A learner can report a problem only after a lesson that took place, and only during the wait before you are paid.
- While the report is open, the money for that lesson stays on hold. The lesson leaves the three amounts on your Money page.
- We decide one of three things: refund the learner, pay you, or reject the report. If we reject it, you are paid as usual.
- You get a message when we refund the learner or pay you.
- A learner can also dispute the payment with their bank. That holds the money too, and the bank decides.
- If you want us to know something about a report, write to us.
Reviews and your place in search
How do I get reviews?
Learners leave reviews. You do not press anything.
Good to know
- A learner can review a lesson they paid for and attended, after it ends.
- We ask learners for a review after the lesson.
- A review shows at once.
- Reviews from learners you brought with your own link count apart from your main rating.
- Reviews that look arranged count less. Do not ask friends to review you.
- We translate reviews for readers of other languages.
Reply to a review
Open “Reviews” in your dashboard.
Under the review, press “Reply publicly”.
Write your reply and press “Publish reply”.
Good to know
- Your reply is public. Everyone who reads your profile sees it.
- You can edit it for a short time. Then it is locked.
- You can write one reply per review.
- We translate your reply when the edit time ends.
A review is unfair. Can it be removed?
You cannot remove a review yourself.
Good to know
- We remove a review that shares personal details, is about something other than the lesson, such as a payment or a technical fault, or was traded for something. A low rating alone is not removed.
- If a review breaks the rules, write to us and name the review.
- A calm public reply often helps more. See Reply to a review.
See how my profile is doing
Open “Money” in your dashboard, then the “Insights” tab.
Read the cards: profile views, search impressions, seats sold, reply time and reviews.
Good to know
- Views and impressions cover the last 30 days.
- Impressions count how often you appeared in search. They do not show your place in the list.
- Your reliability record is in “Settings”.
Why do I rank lower in search?
Several things decide the order in search. How ranking works lists them.
Good to know
- Nobody can pay for a better place.
- If you cancel or miss many paid lessons, you rank lower.
- Many missed lessons in a short time hide your listing for a while.
- Your reliability record in “Settings” shows the lessons that went ahead, that you missed, that you cancelled and that were called off for too few learners.
- Professionals we cannot pay yet rank after those learners can book.
Your profile
Change the text on my profile
Open “Profile” in your dashboard.
Find “Edit profile”. Change the name, the headline or the country there.
For the rest of the text, open “Add more to your profile”. It holds your about text, how you work and who your sessions are for.
Press “Save” in the bar at the bottom.
Good to know
- Name, headline and country are required.
- “Why people choose you” takes one short point per line. You can add up to 6.
- We translate everything you write for learners who read another language. Your original stays as you wrote it.
- Translations take a little time to appear after you save.
Change my photo
Open “Profile” in your dashboard.
Find “Profile photo” in “Photo & intro video”.
Press “Upload”, or “Replace” if you already have a photo. Choose a file.
The photo saves when you pick the file. You do not press “Save”.
Good to know
- Use a JPG, PNG or WebP file of up to 10 MB.
- We shrink the picture and remove location data from it. The saved picture is not your original file.
- Without a photo, learners see your initials.
Change the language I write in
Open “Profile” in your dashboard.
Find “Your profile is written in”, just after the country.
Choose the language and press “Save”.
Good to know
- This is not the language of the site. That one is in your account settings.
- We translate from the language you wrote in. We never change your original.
- We read the language from your text. This field matters most for very short text.
- If your text looks like another language, the page asks you to change the field or keep it.
See my profile as a learner sees it
Open “Profile” in your dashboard.
Press “View your public profile” at the top of the page.
Under “How you appear in search”, see your card the way search shows it.
Good to know
- Your public profile opens only after we approve your profile. Before that, the link shows a page that was not found.
- The card shows a price and the next free time after you publish an offering and set your hours. The rating comes with your first review.
Your account
Turn off some emails
In your account settings, find “Notification settings”. Each row is one kind of message.
Switch off “Email” in the row you want to quiet.
Good to know
- Messages in the app are always on.
- Email and push are separate switches.
- Some emails cannot be turned off: security alerts, receipts and invoices, and payment and refund notices.
- “Bookings” also covers changes to your lessons. Think before you turn it off.
- One switch applies to all your accounts here, learner and professional.
- Every notification email has a link to this page at the bottom.
Change my language or time zone
In your account settings, choose “Language you read in” for the site and your emails.
Type your city or zone in “Timezone” and pick it from the list.
Press “Save changes”.
Good to know
- “Language you read in” is the language you read in. It is not the language you write your profile in.
- Learners read your profile in the language of their own page.
- We detect your time zone from your browser. If it is wrong, pick your real zone and press “Keep this timezone”.
- Your saved hours keep the time zone they were saved in. Changing the zone here does not move them.
Get a copy of my data, or close my account
On your privacy page, press “Request a copy” to get a copy.
Come back in a few minutes and press “Download your copy”.
To close your account, press “Close my account”. Do what “Type DELETE to confirm” says, then press “Close my account permanently”.
Good to know
- The copy is one file. It stays ready for 72 hours.
- Closing is at once. You are signed out and cannot sign in again. You cannot undo it yourself.
- After the number of days the page shows, we erase what identifies you.
- We keep some records: bookings and financial records, and your reviews without your name.
- If a dispute or a payout is still open, the final erasure waits. Your account is closed either way.
- Before you close your account, withdraw your money and settle the lessons that are booked. After you close, you cannot sign in to do it.
Still stuck?
If none of the above solves it, write to us and a person will read it.