How we check professionals and protect your payment

1. An identity document, from every professional

   Before anyone can offer a session, they upload a government ID. It is encrypted, only our reviewers can read it, and it is never shown on a profile or given to a learner.

2. A person checks it

   Verification is reviewed by hand, and can be refused.

3. Unapproved means invisible

   Until it is approved, a profile is not in search, subject pages, or recommendations, and its link does not open. There is no page a visitor can reach.

4. Credentials are shown only when proven

   A degree or licence shown on a profile has been checked against a document.

• Paid after the session

  You pay at booking, through Stripe. The professional is paid only after the session.

• A window to raise a problem

  For 72 hours after a session ends, you can report a problem from your sessions page. The professional is not paid until a person decides.

• A person decides, to a deadline

  We aim to decide within 5 working days. The outcome is a refund to you or a release to the professional. The money moves only then.

• Free cancellation, clearly bounded

  Cancel more than 24 hours before the start and you get a full refund. Closer than that, no refund: the time was held for you and nobody else could book it.

• Asked before you join, not during

  The consent step comes before the room. You answer it once per session, before anyone can see or hear you.

• Everything starts off

  Session recording, transcription, and AI features are turned off by default. Nothing is enabled without your explicit consent.

• Declining is a real answer

  Say no to all three and you still get into the session you paid for. Decline is a button as big as Accept.

• You are told when it is happening

  A session that is being recorded says so, in the room, while it is being recorded.

Nothing is kept forever. Recordings are deleted after 30 days, transcripts after 6 months, and messages after 18 months. You can export or erase your data at any point before those deadlines.

• Only from a session you attended

  Paying is not enough. Only someone who held a paid seat and was there for a real part of the session can leave a review.

• Weighted, not just counted

  A new professional’s average starts near the norm for their subject and moves as real reviews come in.

• The professional can reply, not edit

  A professional can answer a review in public. They cannot change it, hide it, or have it removed for being unflattering.

• Reportable

  A review that is abusive, false, or not about a session can be reported. A moderator decides. The bar is conduct, not disagreement.

• The session was not what you paid for

  Report a problem from your sessions page inside the window above. The money stays held while it is reviewed.

• They did not turn up

  If someone does not attend, the system detects it automatically. You never have to dispute or prove anything.

• Somebody behaved badly

  Report someone from the session, their profile, or your messages. Reports go directly to a moderator, and the person reported is never told who submitted it.

• You do not want to hear from them again

  Blocking is immediate and one-sided. They are not notified, and they cannot message you or book you again.

• Somebody asked you to pay them off the platform

  Report it. Taking payment outside the platform removes every protection on this page.

Every one of these has a step-by-step route on the help page, including what needs an account and what does not.