Uslovi davanja usluga (verzija 5)

These terms are the agreement between you and CS Konstruktions-Planung OÜ, Viru väljak 2, Kesklinna linnaosa, 10111 Tallinn, Estonia, registered under 17452901, VAT EE102970135. You can reach us at legal@ollinter.com.

They cover using Ollinter: finding a professional, booking a session, paying for it, and what happens when something goes wrong. Professionals have their own agreement with us on top of these terms, in the professional agreement, and the day-to-day money rules are in the booking and money rules.

By creating an account or using the platform you accept these terms.

## What Ollinter is

Ollinter is a marketplace. Independent professionals offer their time here, and you book it. We run the place: the listings, the scheduling, the room the session happens in, the messages, the payments and the records.

We do not give the lesson. The professional does, and the contract for it is between you and them. We do not promise that you will pass an exam, learn a language, win a client or reach any other result, because that is not ours to promise.

In the subjects we mark as needing a licence, today law and tax, a session marked as teaching explains how the rules work. It is not advice on your own case, and the professional will not review your documents or tell you what to do in your own matter. For that, book a session marked as advice: only a professional whose licence we have checked can offer one.

What we do promise is the part we run: the professional was who they said they were when we checked, the professional is paid only after the session has happened, and there is somewhere to go when it does not.

## Who can use it

You must be 18 or older. We ask your date of birth once and we hold the account if the answer says otherwise.

Your details must be true and kept up to date. Your account is yours alone: do not share it, sell it or let somebody else use it.

We can refuse, limit or close an account for a good reason, such as false details, fraud, misuse of the booking or payment system, repeated breaches of these terms, or behaviour that harms other people here. When we do, we tell you why and you can appeal, unless the law stops us from saying.

## Booking and paying

The price you see is the price you pay. The professional sets what they want to receive and our share is added on top, so nothing appears at checkout that was not on the page before it.

A booking is made when your payment succeeds. Until then the time is held for you, not booked, and the hold runs out if the payment does not complete. You can hold a few bookings at once; if you keep leaving holds to expire, we make you wait a little before the next one.

You cannot book your own listing.

A one-to-one lesson is 50 minutes and a trial is 25. Group classes and lectures say their own length on the page.

You pay through Stripe, our payment provider, which takes the payment on the professional's behalf. The professional is paid only after the session has happened and the dispute window has passed. The window is shown on the booking.

## Trial sessions

Many professionals offer a cheaper first session. A trial is for your first booking with that professional, and there is a limit on how many trials one person can take across the platform. Where several accounts start trials from one device or one network in a short time, we stop taking more from there.

## Cancelling and rescheduling

Cancel early and you get your money back in full. The deadline is shown before you book and on the booking itself.

Cancel after the deadline and the session is charged in full, because the professional held that time for you and turned other work away.

You can move a booking to another time with the same professional, twice. Moving it is not a way around the deadline: once the deadline has passed, the booking can no longer be moved, only cancelled under the rule above.

Free cancellation is not unlimited. Cancel three paid bookings within 30 days and your free window closes for the next 30 days. During that time every cancellation is charged in full, however early you make it. No extra fee is ever charged. We tell you before you use the last free one, when the window closes, and when it opens again.

## When a session does not happen

- The professional does not turn up. Your money comes back automatically. You do not have to ask.

- You do not turn up. The professional is paid. They held the time.

- Neither of you could join because something on our side failed. Your money comes back.

Sometimes an automatic refund waits up to three days so a person can look at it first. It is not a refusal, and unless we tell you otherwise the refund is paid.

## If something went wrong

If the rules above do not settle it, open a dispute from the booking. You have 72 hours after the session was due to end.

A person reads it. We look at what both sides say and at what the platform recorded, and we answer within a few working days. Our decision is an internal one. It does not take away any right you have in law, and it does not make us a party to the contract between you and the professional.

Where somebody disputes far more often than is usual, we stop paying their automatic refunds straight away and have a person look at each one first.

## Recordings

A session is not recorded unless everyone in the room agrees first. You are asked before you join, separately for recording, for a written transcript, for translated captions and for AI help with them. One refusal is enough to keep a feature off for that room, except in a lecture, where the audience is not on stage and the rule covers the people speaking.

You can withdraw your answer at any point up to the end of the session. Withdrawing the transcript deletes it at once. Withdrawing the recording stops it there; what was already recorded is deleted on the ordinary schedule.

What we keep and for how long is in the privacy policy.

## What you must not do

- Give false, misleading or fraudulent information.

- Misuse the booking, payment or dispute system.

- Arrange or pay for sessions outside the platform to avoid our fees.

- Pretend to be somebody else.

- Offer or ask for anything unlawful.

- Harass, threaten or discriminate against anyone.

- Break into, overload or interfere with the platform.

## What happens if you break the rules

Depending on what happened, we may cancel bookings and refund them, limit what your account can do, suspend it, or close it. While an account is suspended we do not send payouts from it: the earnings stay the professional's and go out on the first run after the suspension is lifted.

We tell you what we decided and why, and you can appeal, unless naming the reason would break the law. A listing paused for missed sessions is a separate and smaller thing: it hides the listing for a while and touches no money.

## Your words and ours

What you write stays yours. By putting it here you let us store it, translate it, show it where it belongs on the platform and keep it in the records, for as long as we run the service.

The platform itself, its software, its design and its name are ours. Do not copy or sell them.

If you upload something, it must be yours to upload.

## Availability

We keep the platform running as well as we can, and we cannot promise it never breaks. Maintenance, failures, attacks and the failures of companies we depend on all happen. If a technical failure ruins a session you paid for, the refund rules above apply.

## Our responsibility

We are responsible for the part we run, and for what the law makes us responsible for whatever we write here.

We are not responsible for the lesson itself: what was taught, how well, whether it was worth it, or what the professional said or did. That sits with them. Nor are we responsible for what one user says about another, or for a loss that follows from information somebody else gave you.

Nothing here limits our responsibility for death or personal injury caused by our own negligence, for fraud, or for anything else the law says cannot be limited. If you are a consumer, the protections your own country gives you apply whatever these terms say.

## Your right to change your mind

If you are a consumer in the EU, the law gives you 14 days to withdraw from a contract made at a distance. For the platform itself there is nothing to withdraw from: your account is free.

For a session, the cancellation rules above are what you use, and up to the deadline they give you your money back in full. Where a session is booked to happen inside those 14 days, the professional starts performing at your request, and once the session has been given there is nothing left to withdraw from.

## Closing your account

You can close your account from your settings, at any time, without asking us. What happens to your data is in the privacy policy.

Closing an account does not undo what already happened: bookings that were paid for, money that moved, and records the law makes us keep.

## Changes to these terms

We can change these terms when there is a good reason, such as a change in the law, a change to the platform, a new feature, or a measure against fraud.

The current version is always on the platform. When a change matters to you we tell you before it takes effect, and where the law requires it you can accept it, refuse it, or stop using the affected service. Changes do not apply backwards to bookings already made.

## Law, and where to complain

These terms are governed by Estonian law. If you are a consumer, this does not take away the protections of the law where you live.

Complain to us first, at legal@ollinter.com: it is the fastest way to fix something. If we cannot agree, you keep every right you have to go to the courts or to the authorities of your own country.

## Contact

Ovi uslovi predstavljaju ugovor između vas i CS Konstruktions-Planung OÜ, Viru väljak 2, Kesklinna linnaosa, 10111 Tallinn, Estonia, registrovanog pod brojem 17452901, PDV EE102970135. Možete nas kontaktirati na legal@ollinter.com.

Oni pokrivaju korišćenje platforme Ollinter: pronalaženje profesionalca, zakazivanje sesije, plaćanje za nju, i šta se dešava kada nešto krene naopako. Profesionalci imaju svoj sopstveni ugovor sa nama pored ovih uslova, u ugovoru za profesionalce, a svakodnevna pravila o novcu nalaze se u pravilima o zakazivanju i novcu.

Kreiranjem naloga ili korišćenjem platforme prihvatate ove uslove.

## Šta je Ollinter

Ollinter je platforma. Nezavisni profesionalci ovde nude svoje vreme, a vi ga rezervišete. Mi upravljamo platformom: oglasima, zakazivanjem, prostorom u kom se sesija održava, porukama, plaćanjima i evidencijom.

Mi ne držimo lekcije. To radi profesionalac, a ugovor o tome je između vas i njih. Mi ne obećavamo da ćete položiti ispit, naučiti jezik, pridobiti klijenta ili postići bilo koji drugi rezultat, jer to nije na nama da obećavamo.

U oblastima za koje navodimo da je potrebna licenca, što su trenutno pravo i porez, sesija koja je označena kao podučavanje objašnjava kako pravila funkcionišu. To nije savet za vaš konkretan slučaj, i profesionalac neće pregledati vaša dokumenta niti vam govoriti šta da radite u vašem predmetu. Za to rezervišite sesiju označenu kao savetovanje: nju može ponuditi samo profesionalac čiju smo licencu proverili.

Ono što obećavamo jeste deo kojim mi upravljamo: profesionalac je bio onaj za koga se predstavio kada smo vršili proveru, profesionalac dobija isplatu tek nakon što se sesija održi, i imate kome da se obratite ako nešto krene po zlu.

## Ko može da koristi platformu

Morate imati 18 ili više godina. Jednom ćemo vas pitati za datum rođenja i blokiraćemo nalog ako odgovor pokaže drugačije.

Vaši podaci moraju biti tačni i redovno ažurirani. Vaš nalog je samo vaš: nemojte ga deliti, prodavati niti dozvoliti nekom drugom da ga koristi.

Možemo odbiti, ograničiti ili zatvoriti nalog iz opravdanog razloga, kao što su netačni podaci, prevara, zloupotreba sistema za zakazivanje ili plaćanje, učestalo kršenje ovih uslova ili ponašanje koje šteti drugim ljudima ovde. Kada to uradimo, reći ćemo vam razlog i možete se žaliti, osim ako nas zakon sprečava da to saopštimo.

## Rezervacija i plaćanje

Cena koju vidite je cena koju plaćate. Na kasi se ne pojavljuje ništa što već nije bilo na stranici pre toga.

Rezervacija je napravljena kada vaša uplata uspe. Do tada se vreme čuva za vas, ali nije rezervisano, a čuvanje ističe ako se plaćanje ne završi. Možete držati nekoliko rezervacija odjednom. Ako stalno puštate da rezervisana mesta isteknu, moraćete malo da sačekate pre sledećeg pokušaja.

Ne možete rezervisati sopstvenu uslugu.

Individualni čas traje 50 minuta, a probni čas traje 25 minuta. Dužina trajanja grupnih časova i predavanja je navedena na njihovoj stranici.

Plaćate preko platforme Stripe, našeg pružaoca platnih usluga, koji prima uplatu u ime profesionalca. Profesionalac dobija isplatu tek nakon što se sesija završi i prođe rok za prigovore. Taj rok je prikazan na samoj rezervaciji.

## Probne sesije

Mnogi profesionalci nude jeftiniju prvu sesiju. Probna sesija važi za vašu prvu rezervaciju kod tog profesionalca, a postoji i ograničenje koliko probnih sesija jedna osoba može da zakaže na celoj platformi. Kada više naloga pokrene probne sesije sa jednog uređaja ili iz jedne mreže u kratkom vremenskom periodu, prestajemo da prihvatamo nove prijave odatle.

## Otkazivanje i pomeranje termina

Otkažite na vreme i dobićete sav svoj novac nazad. Rok za otkazivanje je prikazan pre nego što rezervišete termin, kao i na samoj potvrdi rezervacije.

Ako otkažete nakon isteka roka, sesija se naplaćuje u punom iznosu, jer je stručnjak sačuvao to vreme za vas i odbio druge poslove.

Rezervaciju možete pomeriti na drugi termin kod istog stručnjaka, najviše dva puta. Pomeranje termina nije način da se zaobiđe rok: kada rok jednom prođe, rezervacija se više ne može pomeriti, već se može samo otkazati pod gorenavedenim uslovom.

Besplatno otkazivanje nije neograničeno. Ako otkažete tri plaćene rezervacije u roku od 30 dana, gubite pravo na besplatno otkazivanje u narednih 30 dana. Tokom tog perioda svako otkazivanje se naplaćuje u punom iznosu, bez obzira na to koliko rano otkažete. Nikakve dodatne naknade se ne naplaćuju. Obavestićemo vas pre nego što iskoristite poslednje besplatno otkazivanje, kada se ta mogućnost ukida, i kada ponovo postaje dostupna.

## Kada se sesija ne održi

- Profesionalac se ne pojavi. Novac vam se vraća automatski. Ne morate ništa da tražite.

- Vi se ne pojavite. Profesionalac dobija isplatu. Oni su rezervisali vreme za vas.

- Niko od vas nije mogao da se pridruži jer je došlo do greške na našoj strani. Novac vam se vraća.

Ponekad se na automatski povraćaj novca čeka do tri dana kako bi ga prvo pregledala stvarna osoba. To nije odbijanje i povraćaj novca će biti isplaćen, osim ako vam ne kažemo drugačije.

## Ako nešto krene po zlu

Ako gorenavedena pravila ne reše problem, pokrenite spor u okviru rezervacije. Imate 72 sata nakon što je sesija trebala da se završi.

Osoba će ga pročitati. Pogledaćemo šta kažu obe strane i šta je platforma zabeležila, pa ćemo odgovoriti u roku od nekoliko radnih dana. Naša odluka je interna. Ona vam ne oduzima nijedno zakonsko pravo i ne čini nas ugovornom stranom u ugovoru između vas i profesionalca.

Kada neko pokreće sporove mnogo češće nego što je uobičajeno, odmah prestajemo da im isplaćujemo automatske refundacije i tražimo da osoba prvo pregleda svaki pojedinačni slučaj.

## Snimci

Sesija se ne snima osim ako se svi u prostoriji prvo ne slože sa tim. Pre nego što se pridružite, dobićete pitanje posebno za snimanje, posebno za pisani transkript, posebno za prevedene titlove i posebno za AI pomoć sa njima. Jedno odbijanje je dovoljno da ta funkcija ostane isključena za tu prostoriju, osim na predavanjima, gde publika nije na sceni pa se pravilo odnosi samo na ljude koji govore.

Svoj odgovor možete povući u bilo kom trenutku do kraja sesije. Povlačenje saglasnosti za transkript ga odmah briše. Povlačenje saglasnosti za snimanje ga zaustavlja u tom trenutku, a ono što je već snimljeno briše se po redovnom rasporedu.

Šta čuvamo i koliko dugo možete pročitati u našim pravilima o privatnosti.

## Šta ne smete da radite

- Davati lažne, obmanjujuće ili prevarne informacije.

- Zloupotrebljavati sistem za zakazivanje, plaćanje ili rešavanje sporova.

- Dogovarati ili plaćati sesije van platforme kako biste izbegli naše naknade.

- Predstavljati se kao neko drugi.

- Nuditi ili tražiti bilo šta što je protivzakonito.

- Uznemiravati, pretiti ili diskriminisati bilo koga.

- Upadati u platformu, preopterećivati je ili ometati njen rad.

## Šta se dešava ako prekršite pravila

U zavisnosti od toga šta se desilo, možemo otkazati rezervacije i vratiti novac za njih, ograničiti šta vaš nalog može da radi, privremeno ga suspendovati ili ga zatvoriti. Dok je nalog suspendovan, ne šaljemo isplate sa njega: zarada ostaje profesionalcu i isplaćuje se u prvom krugu nakon što se suspenzija ukine.

Obavestićemo vas o tome šta smo odlučili i zašto, a vi se možete žaliti, osim ako bi navođenje razloga prekršilo zakon. Pauziranje oglasa zbog propuštenih sesija je posebna i manja stvar: ono samo privremeno skriva oglas i ne utiče na novac.

## Vaše reči i naše

Ono što napišete ostaje vaše. Time što to postavite ovde, dozvoljavate nam da to čuvamo, prevodimo, prikazujemo tamo gde mu je mesto na platformi i čuvamo u evidenciji, sve dok pružamo uslugu.

Sama platforma, njen softver, njen dizajn i njeno ime su naši. Nemojte ih kopirati ili prodavati.

Ako nešto otpremite, to mora biti vaše da biste to mogli otpremiti.

## Dostupnost

Trudimo se da platforma radi što je bolje moguće, ali ne možemo da obećamo da nikada neće biti prekida. Održavanje, kvarovi, napadi i propusti kompanija od kojih zavisimo se dešavaju. Ako tehnički kvar pokvari sesiju koju ste platili, primenjuju se gorenavedena pravila o povraćaju novca.

## Naša odgovornost

Mi smo odgovorni za deo koji mi vodimo, kao i za ono za šta nas zakon smatra odgovornim bez obzira na to šta ovde piše.

Nismo odgovorni za samu sesiju: šta je predavano, koliko dobro, da li je vredelo, niti za ono što je profesionalac rekao ili uradio. To je njihova odgovornost. Takođe nismo odgovorni za ono što jedan korisnik kaže o drugom, niti za gubitak koji nastane zbog informacija koje vam je neko drugi dao.

Ništa ovde ne ograničava našu odgovornost za smrt ili telesnu povredu nastalu usled našeg nemara, za prevaru, ili za bilo šta drugo što se po zakonu ne može ograničiti. Ako ste potrošač, zaštita koju vam pruža vaša država važi bez obzira na to šta piše u ovim uslovima.

## Vaše pravo da se predomislite

Ako ste potrošač u EU, zakon vam daje 14 dana da odustanete od ugovora zaključenog na daljinu. Za samu platformu nemate od čega da odustanete: vaš nalog je besplatan.

Za sesiju koristite gorenavedena pravila o otkazivanju, i ona vam vraćaju sav novac ako otkažete pre isteka roka. Kada je sesija zakazana unutar tih 14 dana, profesionalac počinje sa radom na vaš zahtev, a kada se sesija održi, više nema od čega da se odustane.

## Zatvaranje naloga

Svoj nalog možete zatvoriti u podešavanjima, u bilo kom trenutku, bez traženja naše dozvole. Šta se dešava sa vašim podacima možete pročitati u politici privatnosti.

Zatvaranje naloga ne poništava ono što se već dogodilo: plaćene rezervacije, prenos novca i evidenciju koju moramo da čuvamo po zakonu.

## Izmene ovih uslova

Možemo da izmenimo ove uslove kada za to postoji dobar razlog, kao što je promena zakona, promena na platformi, nova funkcija ili mera protiv prevare.

Trenutna verzija se uvek nalazi na platformi. Kada je neka promena važna za vas, obavestićemo vas pre nego što ona stupi na snagu, a tamo gde zakon to zahteva možete da je prihvatite, odbijete ili prestanete da koristite uslugu na koju se promena odnosi. Izmene se ne primenjuju unazad na već napravljene rezervacije.

## Zakon i gde možete da se žalite

Ovi uslovi su regulisani estonskim zakonom. Ako ste potrošač, ovo vam ne oduzima zaštitu zakona zemlje u kojoj živite.

Prvo se žalite nama, na legal@ollinter.com: to je najbrži način da se nešto reši. Ako ne možemo da se dogovorimo, zadržavate svako pravo koje imate da se obratite sudovima ili organima sopstvene zemlje.

## Kontakt

CS Konstruktions-Planung OÜ

Viru väljak 2, Kesklinna linnaosa, 10111 Tallinn, Estonia

Registration number: 17452901

VAT number: EE102970135

Email: legal@ollinter.com

Matični broj: 17452901

PDV broj: EE102970135

Imejl: legal@ollinter.com

Šta je Ollinter

Ko može da koristi platformu

Rezervacija i plaćanje

Probne sesije

Otkazivanje i pomeranje termina

Kada se sesija ne održi

Ako nešto krene po zlu

Snimci

Šta ne smete da radite

Šta se dešava ako prekršite pravila

Vaše reči i naše

Dostupnost

Naša odgovornost

Vaše pravo da se predomislite

Zatvaranje naloga

Izmene ovih uslova

Zakon i gde možete da se žalite

Kontakt

Sve verzije

Šta se promenilo između verzije 4 i verzije 5